Support Policy

What Support Includes

We provide support for all the products listed on our website, it generally includes:

  • Guidance with the installation of our plugins
  • Helping you configure and use the plugins correctly
  • Fixing known bugs and issues in our plugins
  • Helping you to utilize all capabilities of the plugin to meet your requirement
 
What Support Does Not Include

Support generally does not include the following:

  • Help for any third party themes or plugins
  • General PrestaShop Support
  • PrestaShop Configuration help
  • Any type of customization
 
Our Support Channels

Our primary support channel is our Contact page. This is the best and fastest way to ask for help. We generally don’t provide technical help through our Social Media pages so don’t post your plugin related technical queries there.

There will be times when we might ask for your login access so that we can troubleshoot the issue directly on your website. We also recommend that you always share temporary login access with us which you can revoke immediately after we have fixed the issue on your website.

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